Internet availability blog

It has been observed that the lightning storms that hit a few months ago has damaged underground telephone lines. This has thrown an unsolved problem to one Suffolk couple. For nearly eight weeks, their phone lines are dead.The aged Adrian Mills, 64, of West Mill Green, Bentley, had complained to BT and was waiting for BT to fixing the  cable fault for the past 8 weeks.

Only recently their lines were fixed. His land line  phone is working now, but  still , Mr Mills is facing problems. He is unable to use the Internet or answer phone. His  digital cordless phone is still  not working. .

 

According to Mr Mills seven holes were dug in the road outside his house over the eight weeks in a bid to find the root of the problem. Soon, Mr Mills and his neighbour were left with no landline. It became an absolute nightmare.

Mr Mills, lives with his wife and now works part-time in Colchester. He has Post Office Home Phones that go through BT. It seams that the people from BT showed  little initiative in solving the problems in time.

 

Mr Mills said: “We had been told all sorts of different things. They came and dug another hole outside on Monday, but I wasn’t convinced they would ever find a fault there”.

 

The BT send people to dug holes on the road outside, then they go away. Then wait days for engineers to come,  without knowing when. After a long wait, again they dig the hole and say they cannot find the fault..

BT should not be allowed to get away with this service just because they have a monopoly. They should ensure proper service to the public.

This entry was posted on Thursday, August 9th, 2007 at 7:13 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.